Returns policy

Should you not be entirely satisfied with your purchase for whatever reason, you can send the item back to us within 14 days. Returns are undertaken by Parcelforce.

Returns within the UK are free of charge.

Please note that you may encounter delays due to Brexit.

The address for online shop returns is:

Callaway Golf Europe Ltd
JW Returns
Swindon Superhub
Unit 10c Viscount Way
South Marston Industrial Estate
Swindon, Wiltshire
SN3 4TN
UK

If you don’t have the returns form or returns sticker to hand, our customer service staff will be happy to assist you.

How do I return a product?

  1. Please ensure that you send the item back to us, complete with its label and original packaging. Please note that returns are only accepted when items are unworn and new.
  2. Please select the reason for return from the list above and the quantity of returned items above on this return slip and place this in your parcel.
  3. Please affix the enclosed return label to the outside of the parcel.
  4. Please ensure that the package is well sealed and take it to your local post office.
  5. As a special service, you can also bring your parcel, easily and free of charge, to one of the following JACK WOLFSKIN Stores.

JACK WOLFSKIN STORE COVENT GARDEN
124 Long Acre
WC2E 9AA London

JACK WOLFSKIN STORE WESTFIELD
Unit 2128 Ariel Way
Westfield Shopping Centre
W12 7GE London

JACK WOLFSKIN STORE BIRMINGHAM
Bullring Shopping Centre
B5 4BU Birmingham

JACK WOLFSKIN STORE LIVERPOOL
22 Paradise Street
L1 8JF Liverpool

PLEASE NOTE: We cannot issue any refunds in our JACK WOLFSKIN stores.

What happens next?

After the goods have been received and checked, you will receive an email from JACK WOLFSKIN confirming that we have received your return. We will then refund the value of your return without delay. The method of reimbursement will be the same as the method of payment you selected for your order.

We reserve the right to reject returned products that do not meet our requirements for return.

Please bear in mind that we can currently only accept returned items that were purchased from the JACK WOLFSKIN online shop. For products which were purchased at a JACK WOLFSKIN store, please contact the store directly.

If you have any further queries regarding the returns process at JACK WOLFSKIN, our customer service team will be happy to assist you.

Making a complaint?

If you have a problem with something that you ordered online, please take the time to describe the problem with the damaged item or good(s) that is/are the subject of your complaint and send it to our customer service at eshop@jack-wolfskin.com, or call us on 00800-96537546. Our customer service will clarify how to proceed further and send you a returns label.

Our Quality department will check your item(s). If your complaint is traced back to a manufacturing defect, we will repair your item(s), send you a replacement of an equivalent value or refund the full purchase amount. Please let us know which solution you prefer. We will try our utmost to accommodate your wishes and/or contact you if we have any questions.

If the 2-year guarantee has expired, we are unable to detect any material or manufacturing defect, or the item has not been washed or cleaned, we reserve the right to dismiss the complaint.

If you have purchased your item(s) in a store or from a retailer, please contact them directly. Please also refer to "Where should I complain about something I bought in a store or from a retailer?"

For more details regarding your right of revocation, please read our Terms & Conditions.