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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Company and Service

  • Find out all you need to know about the JACK WOLFSKIN company here.

  • JACK WOLFSKIN is committed to protecting the environment, both in-house and at our other production locations. Find our extensive measures here.

  • All materials that Jack Wolfskin uses for their products are selected from an ethical point of view and produced as sustainably as possible.
    We show which criteria we use to select these here.

  • Treating people with respect and care is a core principle pursued by JACK WOLFSKIN. We promote fair and humane working conditions for all of our employees and producers.
    Find the latest information on our social engagement here.

  • Jack Wolfskin runs outlets at several locations in the UK and Europe:

    UK:
    Cheshire Oaks
    Ashford

    Outlets in other countries:
    Neu Wulmstorf (Germany)
    Radolfzell (Germany)
    Wertheim Village (Germany)
    Brehna (Germany)
    Wustermark (Germany)
    Bad Münstereifel (Germany)
    Ochtrup (Germany)
    Wolfsburg (Germany)
    Parndorf (Austria)
    Roppenheim (France)
    Roermond (Netherlands)
    Brenner (Italy)

  • Unfortunately, it is not possible to reserve an article in our online shop.

    Alternatively, you can reserve your desired product in one of our stores. Discover the easiest way to do so here.

  • With Click & Collect, you can order online from the comfort of your own home without having to pay shipping costs, collect your order in-store, benefit from expert advice and return items to all participating JACK WOLFSKIN STORES.

    • Place your order in our online shop and select your saved “myStore” or a store in your area from the store finder (under "Deliver to a JACK WOLFSKIN store”) as the delivery address.
    • By selecting this option, you will automatically avoid delivery costs.
    • You are usually able to pick up your goods in-store 10-14 days after receiving your shipping confirmation.
    • You can also get advice from our experts in store if needed or find more equipment.
    • If you wish to return the item, you can do this directly in our JACK WOLFSKIN stores or conveniently return it to us using the enclosed returns label.

      Please note: it is not currently possible to pay for or get a refund of the purchase price in-store for Click & Collect orders.

      You can find detailed information about our Click and Collect service here.

  • An affiliate partner is a sales partner who places a supplier's advertising material, for example, on their own website and receives commissions in turn.

    If you wish to become our affiliate partner, you can find all the necessary information and the link to register here.

  • If you are interested in opening a JACK WOLFSKIN STORE or distributing our products, please send an email stating the intended location to
    info@jack-wolfskin.com. We will get in contact with you in the near future.

  • Find an overview of all vacancies and the information needed to complete the application process at careers.

Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)
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Contact & feedback
Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)