You firstly need to register for the JACK WOLFSKIN Loyalty Programme. You’ll find this if you go to our website. You’re eligible to take part as soon as you’re 18.
If you do not already have a customer account with us, you will firstly need to register. If you already have a customer account, just look for the heading “My Paw Points” in the navigation menu.
For every purchase made and recorded in the official JACK WOLFSKIN online shop in UK, paw points will be credited to your personal account. The number of paw points is determined by the respective price of the article(s), including the VAT amount. You can earn 5 paw points for every 1 GBP spent in the official online shop.
You will receive a voucher via email which corresponds with the number of paw points collected over a three-month period. For every 1,000 paw points, you will receive a voucher for 10 GBP to spend in our JACK WOLFSKIN online shop.
You can always find out how many paw points you have collected by logging into your customer account.
By taking part in the Loyalty Programme, all your online orders are shipped free of charge – no minimum order value.
And returning items doesn’t cost anything either.
Please remember that no paw points are awarded for gift vouchers or any postage and packaging costs incurred.
If you notice that your Loyalty Programme has not credited you with paw points for a recent purchase, ask yourself whether you did not log into your customer account when making the order. Even if you opt to pay using an express payment service (i.e. PayPal Express, Google Pay, Apple Pay), you still need to be logged into your customer account in order to collect bonus points. In this event you are welcome to contact our Customer Services, so that we can credit your account with the corresponding number of paw points. However, please remember that the number of paw points collected over a three-month period will be reduced for items returned.
Please also note that there are no bonus points for gift cards or our waterproofing service.
Your “paw points” voucher is valid for three months upon receipt. If you do not redeem it within this period, it will expire automatically.
Please also remember that you cannot use your “paw point” voucher to purchase a gift card.
Some email accounts direct our welcome vouchers directly to the spam folder. Please check to see if you can find your voucher there. If not, then our customer service team will gladly help you.
The voucher is redeemable against any purchase over £100. To redeem this voucher in our online store enter the coupon code in your shopping basket.
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
Shops
Shipping can only be provided within the current country.
Choose different shop:
Shipping can only be provided within the current country.
Websites
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Bonus
Provide your account email to receive an email to reset your password.
Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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As a member of the Jack Wolfskin community you will earn
For every 1,000 bonus points collected, you will receive a voucher worth £10.
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