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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Jack Wolfskin Outdoor Community

Why didn’t I get any bonus points for my order?

If you notice the bonus points that you have collected are missing from your membership account, it is possible that you did not log in to your membership account prior to making the purchase. This is also important if you opt for express payment (e.g. PayPal Express, Google Pay, Apple Pay). Here, too, you must be logged in to your membership account, in order to collect bonus points. Our Customer Service team will be more than happy to assist you in crediting your membership account with the respective number of bonus points. Simply get in touch with them.

Please also remember that bonus points are deducted from your membership account when goods are returned. Furthermore, there are no bonus points for vouchers, gift cards or for items from third-party manufacturers. You will only receive bonus points for purchases in the country in which you have registered for the member programme.

Bonus points are “put on hold” for the first 35 days following purchase due to the possible returns period. Bonus points are credited to your membership account and the number of points added to your total once the 35-day period has lapsed.

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