If you notice that your Loyalty Programme has not credited you with paw points for a recent purchase, ask yourself whether you did not log into your customer account when making the order. Even if you opt to pay using an express payment service (i.e. PayPal Express, Google Pay, Apple Pay), you still need to be logged into your customer account in order to collect bonus points. In this event you are welcome to contact our Customer Services, so that we can credit your account with the corresponding number of paw points. However, please remember that the number of paw points collected over a three-month period will be reduced for items returned.
Please also note that there are no bonus points for gift cards or our waterproofing service.
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
Shops
Shipping can only be provided within the current country.
Choose different shop:
Shipping can only be provided within the current country.
Websites
Provide your account email to receive an email to reset your password.
Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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As a member of the Jack Wolfskin community you will earn
For every 1,000 bonus points collected, you will receive a voucher worth £10.