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Online Order

How do I place an order on the Jack Wolfskin online shop?

You can get order products straight to your door at any time from our JACK WOLFSKIN online shop. You must follow a few steps to complete your order:

Click onto the product page of your desired product and select the desired colour and size. Finally, add your article to the basket. You can do this easily by clicking “add to basket”. You then have the option either to select other items or to go straight to your basket. There you will find the list of your chosen items and you are able to change these if necessary. When everything is complete, click on the yellow button labelled “go to checkout”.
From here there are only three steps left to successfully completing your order.

Step one – the registration
If you already have a customer account, then sign in using your details as the first step. . If you don’t have an account with us yet, then you can create one here. If you do not wish to open an account, then it is also simple and easy to order as a “guest”.

Step 2 – the shipping
You should enter your billing address and date of birth as the next step. Please note that fields marked with an asterisk* must be filled in, in order to complete your order. If you enter your phone number, our customer service team will be able to easily contact you, should there be any problems with your order. When selecting your delivery address, you can decide whether your package is sent to a JACK WOLFSKIN STORE of your choice, to your billing address or to an alternative address.
Please note that some delivery options may be unavailable depending on the shipping provider and you may need to change. If you are already registered as a customer, your details are already stored and you can go straight to the next step, unless you wish to change any information. You will be taken to the next step by clicking on the “next” button. If you do not reach the next step, then you will be notified with an error message.

Step 3 – payment/overview
You can select your chosen payment method here. You can complete your order at this stage. You will receive a green confirmation notification if your order is successful. You will also receive an email confirmation.

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