A professional and visually perfect repair can only be achieved by our repair department:
If you require this service, then please contact your JACK WOLFSKIN STORE or the retailer where you purchased the shoe. You can find more information on how to deal with a complaint in-store or with the retailer here.
If you bought the shoe from the Jack Wolfskin Online Store, you will find all the information you need to know on how to proceed here.
Important: If you need to bring your shoes to the JACK WOLFSKIN STORE for repair or due to a complaint, or are sending them back to us, then please ensure they are thoroughly cleaned beforehand. Thank you!
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
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