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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Shipping & Delivery

My products didn’t arrive yet, can I cancel my order?

We fully understand if you would want to cancel your order in view of the long delivery times.

However, as the goods - depending on the date of your order - have already been shipped and cleared through customs, are already in the UK and will in any case be delivered to your address, we are unfortunately unable to cancel the order at this stage.

The quickest way to get a refund is to refuse to accept the goods upon delivery and give us a short notice. Of course you can also accept the goods and send them back later free of charge. A return label is enclosed with your package.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)
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