Sometimes unforeseen problems can occur. If you have made a mistake, an error message will usually appear.
Our customer service is also happy to help you if you cannot complete your order.
It is recommended that you keep some details about your issue, such as the error message or which browser you are using, to hand for when you call, or provide screenshots with your email.
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
Shops
Shipping can only be provided within the current country.
Choose different shop:
Shipping can only be provided within the current country.
Websites
Success! A Gift has been added to your order.
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Bonus
Provide your account email to receive an email to reset your password.
Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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As a member of the Jack Wolfskin community you will earn
For every 1,000 bonus points collected, you will receive a voucher worth £10.
A new surprise every day