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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Jack Wolfskin Outdoor Community

How do I collect bonus points?

You will receive bonus points credited to your personal membership account for every purchase of goods eligible for bonus points in the official Jack Wolfskin online shop of the country in which you have registered for the Membership Programme. .

Bonus points are calculated as follows: the purchase price is multiplied by 5 and then rounded up or down to the nearest whole number. Exceptions to the above rule can be promotions running for a limited period where you may get more or fewer bonus points (e.g. promotions with double points). There are no bonus points with the following items: purchase of vouchers and gift cards, P&P, services, as well as for items from third-party manufacturers.

Bonus points are “put on hold” for the first 35 days following purchase due to the possible returns period. Bonus points are credited to your membership account once the 35-day period has lapsed.

Bonus points may also be won during special promotions that run for a limited period. We may change, remove or add promotions featuring bonus points at our discretion.

Your bonus points are credited to your membership account and added to your total on an ongoing basis. You can find out your current number of bonus points by logging in to your membership account.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)
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