The delivery period for available goods is approx. 5-7 working days after confirmation of your order. There are no additional charges for import taxes and custom duties. We reserve the right to withhold delivery if previous deliveries have not been fully paid.
Our postage and packaging rate for online orders is 3.95 GBP. Orders amounting to 75 GBP or over qualify for free delivery.
Delivery can be made to your chosen delivery address via Parcelforce or UPS. You can also select our Jack Wolfskin Stores as an alternative delivery address if they participate in our Click & Collect program. Further information about our store finder can be found here at Storefinder.
Orders made on our UK online shop will only be shipped within the United Kingdom. It is not currently possible to deliver to countries outside the United Kingdom (i.e. the billing address must be in a Member State of the European Union (EU) or in a Member State of the European Economic Area (EEA) and the delivery address must be in the United Kingdom).
You are welcome to give an alternative address within the United Kingdom or get your package delivered to a JACK WOLFSKIN STORE of your choice.
Please note that company deliveries are only possible in some instances.
You have the option of specifying a different delivery address from your billing address during the purchasing process.
Due to fast logistic processes, which should prevent you from waiting a long time for your package, it is not possible to change or cancel a successfully completed order. You are able to return your package to us within 14 days of ordering.
If your package has been sent to the wrong address, it will usually be returned to us.
We offer you a great service with "Click & Collect": you are able get your online orders delivered to one of our JACK WOLFSKIN stores without paying delivery costs.
Simply select the option "Deliver to a Jack Wolfskin store" as an alternative delivery method. You can then get your order sent to your saved “My Store” or select a store in your area using the store finder.
You will receive a shipping confirmation via email, and your order will generally be ready to pick up in-store three working days later.
You will receive a shipping confirmation via email, and your order will generally be ready to pick up in-store three working days later. If you do not collect your order within this time, it will be sent back to our returns department.
For detailed information on our Click & Collect service, click here.
With Click & Collect, you can order online from the comfort of your own home without having to pay shipping costs, collect your order in-store, benefit from expert advice and return items to all participating JACK WOLFSKIN STORES.
Please note: it is not currently possible to pay for or get a refund of the purchase price in-store for Click & Collect orders.
You can find detailed information about our Click and Collect service here.
Cross-border deliveries (outside the country in which the order was placed) are currently not possible for logistical reasons.
For that reason, the billing address must be in a Member State of the European Union (EU) or in a Member State of the European Economic Area (EEA) and the delivery address must be in the United Kingdom.
Once your order has been shipped, you will then receive a shipping confirmation email from us.
Depending on the shipping provider, the email will include the tracking number of your package and a link to track the shipping status of your package.
If your package is damaged on arrival and/or items are missing, then please contact our customer service team.
If the package is damaged, then you will be asked to send us a photo if possible.
In the case of a lost parcel, you will be asked to fill out some paperwork.
No, your order will be sent exempt from duty, and all the prices quoted in our online shop already include tax.
We fully understand if you would want to cancel your order in view of the long delivery times.
However, as the goods - depending on the date of your order - have already been shipped and cleared through customs, are already in the UK and will in any case be delivered to your address, we are unfortunately unable to cancel the order at this stage.
The quickest way to get a refund is to refuse to accept the goods upon delivery and give us a short notice. Of course you can also accept the goods and send them back later free of charge. A return label is enclosed with your package.
Customer service and customer satisfaction are top priorities at JACK WOLFSKIN. We place particularly high value on reliable and fast delivery of our products to our customers worldwide. To ensure this, we have a whole team of experts dedicated to ensuring smooth logistics. In the wake of the sudden Brexit decision, however, there were delivery issues in the UK that affected the entire industry and in some cases were beyond our control.
Due to the short-term Brexit and the trade agreement between the UK and the European Union, new customs procedures had to be implemented, our software systems could not be changed in time given the short notice, and British customs and logistics service providers were faced with high demands and challenges. This led and still leads to difficulties in in the logistic chains and massive delays in delivery in the UK. As soon as delays were foreseeable, we immediately tried to find solutions for our customers in the UK and communicated the topic transparently on our website and via personal emails.
We are sorry for any inconvenience this caused and causes for many customers and fully understand the concerns and anger of everyone affected. It is a challenging situation, for which we have prepared as well as we could. And we still do everything we can to speed up delivery, always act in the interest of our customers and offer solutions where possible, even though our scope of action is sometimes limited.
Unfortunately, we are not yet able to answer this question exactly, but we hope that the situation will improve steadily, that all processes along the supply chain will settle down, and that we will soon be back to the normal delivery times as we have always had. We will provide information on our website about the current delivery times.
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
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Shipping can only be provided within the current country.
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Shipping can only be provided within the current country.
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