With a registered customer account, you are able to manage your personal and log-in details as well as save different delivery addresses. Here you also have the option of setting your preferred store under “My store”.
After setting your preferred store, you can see whether it has the particular item you are looking for in the product pages. The option “Click & Reserve” enables you to then reserve the item in your store. If the item is not available in your store, the “Click & Collect” function enables you to have the item in your size sent to your store.
As a registered customer, you can add the item to your wish list quickly and easily. You also have an overview of your current and previous orders. If you have also registered for our loyalty programme, you also have the option to see how many bonus points you’ve earned.
What is more, you do not have to type in your billing and delivery address with every new order, unless you decide to have the order delivered to an alternative address. For your own security, we deliberately do not save your payment details.
There are two ways to create a customer account:
You can create a new account using the “My account” button on the top right of the site’s home page, which will direct you to the relevant login page. Enter your email address and a password under the heading “I am a new customer”, and click on the “open an account” button”. You will then receive an email so that you can confirm your registration.
You can add and save all further personal details after having registered a new account.
Alternatively, you also have the option of setting up a customer account after having sent off an order:
Once you have completed your online order, you will see a message that says “Thank you for your purchase“. In addition, you will see “set up customer account” on the left-hand side, where all you have to do is set a password for the email address that you have given. Finally, simply click on the button “register now”. You will then receive an email, in order to confirm the customer account.
Yes, you can also order from the online shop without having an account.
To do this, you must simply complete the purchase as a "guest" and then provide your billing information and, if necessary, a different delivery address.
After ordering, you will receive a unique customer number, which does not correspond to a registered customer account with us. Your details will only be saved for the purposes of your order and not used for any other purposes.
Not a problem, these things happen! To create a new password, click on the "My Account” button, to register as usual.
There, you will be able to create a new account or retrieve your login details for your existing account. Then, click on"Forgotten your password?" and you will be sent an email with further information needed in order to reset your password. Click on here if you require a new password.
To change your personal information, go to the "my account" button and sign in with your email address.
There, you will be able to access your personal information and make any necessary changes.
If you wish to alter your email address in your customer account, please send an email to: info@jack-wolfskin.com
We’re sorry to hear that you wish to unsubscribe! Can we do anything else for you?
If you wish to delete your account, then please get in contact with our customer service team. There, they will be able to help you further and delete your personal information.
You are welcome to let us know what has led to your decision. Perhaps we can find a solution together?
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
Shops
Shipping can only be provided within the current country.
Choose different shop:
Shipping can only be provided within the current country.
Websites
Success! A Gift has been added to your order.
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Bonus
Provide your account email to receive an email to reset your password.
Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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As a member of the Jack Wolfskin community you will earn
For every 1,000 bonus points collected, you will receive a voucher worth £10.
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